We at Tendrils Tech the owner and operator of www.Tendrils Tech.com (the “Website” or “Site), hereafter collectively referred to in this Privacy Policy as Tendrils Tech”, “us”, “our” or “we”, respect the privacy of your personal information and, as such, make every effort to ensure your information is protected and remains private.
We have provided this Privacy Policy to explain how we collect, use, share and protect information about the users of our Website (hereafter referred to as “user”, “you” or “your”). We will not use or share your personal information with anyone except as described in this Privacy Policy. This Privacy Policy will inform you about the types of personal data we collect, the purposes for which we use the data, the ways in which the data is handled and your rights with regard to your personal data.
Tendrils Tech collects information about you when you use our Website to access our services, (the “Services”) and through other interactions and communications you have with us. The term Services include the content of our Website and the food collection, transportation and distribution services available through Tendrils Tech the Website, as well as any software that Tendrils Tech provides to you that allows you to access the Services.
For purposes of this Privacy Policy, “Your Information” or “Personal Data” means information about you, which may be of a confidential or sensitive nature and may include personally identifiable information (“PII”) and/or financial information. PII means individually identifiable information that would allow us to determine the actual identity of a specific living person, while sensitive data may include information, comments, content and other information that you voluntarily provide.
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Website . Changes will go into effect on the “Last updated” date shown at the end of this Privacy Policy. By continuing to use the Website, our Services, you consent to the revised Privacy Policy. We encourage you to periodically review the Privacy Policy for the latest information on our privacy practices.
By accessing or using our Services, you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information (collectively, “use of your information”) as described in this privacy policy and our Terms of Service which may be accessed here: https://www.tendrils.co.in/ If you do not, or no longer, agree with or consent to this Privacy Policy and our Terms of Service you may not access or use our Services. Furthermore, for users of our Services, we rely upon the legal grounds found in the section entitled “the legal basis and reasons for collection and processing your personal information” found hereinafter in this Privacy Policy.
Information Provided Directly By You :
We collect information you provide directly to us, such as when you request information, create or modify your Tendrils Tech account, request Services, complete a Tendrils Tech form, survey, questionnaire or application, contact customer support, join or enroll for an event or otherwise communicate with us in any manner. This information may include, without limitation your name, date of birth, e-mail address, phone number, company or organization name, or other personal information you choose to provide.
We collect information about your activity on our services :
for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages that have been shown to you and referring webpage address) and how you interact with other users and us. The following are situations in which you may provide Your Information to us:
We collect your personal information relating to your identity, demographics and when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and any such information shared as proof of identity or address. We may also request you to share your GST number, Government issued ID cards/number and Know-You-Customer (KYC) details to check your eligibility for certain products, services or events including but not limited to credit and payment products. Some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features available on the Platform to assist you with your shopping experience) or password etc. Some of the information such as your shopping behavior, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Platform to make your experience safer and easier. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users' demographics, interests, and behavior to better understand and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. If you enroll into our loyalty program we will collect and store your personal information such as name, contact number, email address, communication address, date of birth, gender, zip code, demographic and work details which is provided by you to us. If you set up an account or transact with us, we may seek some additional information, such as billing address, credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders to provide services, enable transactions or to refund for cancelled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card message box, chat rooms or other message areas or leave feedback/product review or if you use voice commands to shop on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, internal research and troubleshoot problems as permitted by law. If you receive an e-mail, a call from a person/association claiming to be from Tendrils Tech seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We at Tendrils Tech or our affiliate logistics partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
Information Collected Automatically:
We may automatically collect information via the Website through the use of various technologies, including, but not limited to Cookies, Pixel Tags and Web Beacons (explained below). We may collect your IP address, browsing behavior and device IDs. This information is used by us in order to enable us to better understand how our Services are being used by visitors and allows us to administer and customize the Services to improve your overall experience.
Cookies:
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies we use may include: (i)A cookie is a small file placed on Your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.(ii)Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how you can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?
Location Information:
When you use the Services we may collect your precise location data. We may also derive your approximate location from your IP address. If you are using our website and have enabled location services on your phone, we may collect your location information to facilitate the transportation of food products and other products to food recipients.
Call and SMS Data:
In connection with providing Service, we may receive call data, including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message. You consent to the receipt, collection and storage of this information.
By registering and entering your email address & phone number you agree to be contacted both by email & phone. Message and data rates apply.
Children’s Privacy:
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Sharing of Personal Information:
We may share your personal information internally with Tendrils Tech Team. We may disclose personal and sensitive personal information to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.
Protective Measures We Use:
We protect your information using commercially reasonable technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Although we take measures to secure your information, we do not promise, and you should not expect, that your personal information, or searches, or other information will always remain secure. We cannot guarantee the security of our information storage, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, email and text transmissions. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Payment Processing:
We use phonepe Gateway or may use another secure third-party payment processing company to receive payments. We do not receive, retain, share, store, or use your payment information for any purpose.
How We Use Information We Collect:
Our primary purpose in collecting, holding, using and disclosing your Information is for our legitimate business purposes and to provide you with a safe, smooth, efficient, and customized experience. We will not rent, sell, lease or barter your information to anyone unless you grant us explicit permission for this information to be shared in that manner. We will use this information in order to:
Provide users with customer support including, sending you related information, including confirmations, technical notices, updates, security alerts, and administrative messages;
Understand you and your preferences to enhance your experience using our Services;
Analyze, improve and manage our Services and operations;
Resolve problems and disputes, and engage in other legal and security matters;
Protect, investigate, and deter against fraudulent, unauthorized use or illegal activity;
Enforce our Terms of Service and any terms and conditions of any agreements for our Services;
Send you communications we think will be of interest to you, including information about our services, promotions, news, and events of Food Connect; and
Verify your identity and prevent impersonation, spam or other unauthorized or illegal activity including, without limitation, infringement of intellectual property rights of third parties
Do Not Track Settings:
Some web browsers may give you the ability to enable a “do not track” feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked. This is different than blocking or deleting Cookies, as browsers with a “do not track” feature enabled may still accept Cookies.
There currently is no accepted standard for how to respond to this signal, and we do not take any action in response to this signal.
Data Retention:
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Tendrils Tech to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
Contact us:
You can reach our customer support team to address any of your queries or complaints related to product and services by writing to tendrillstech@gmail.com Phone: +91 9100444069 Time: Mon - Sat (9:00 - 19:00).
Queries:
If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.
Last Updated : 15 November , 2023